Refund policy
At EcoHeaven, we want you to be happy with your sustainable products. If for any reason your purchase isn’t quite right, here’s how we handle returns and refunds.
Your Right to Cancel
You have the right to cancel your order within 14 calendar days of receiving your items, no questions asked.
How to Return an Item
To return a product, please email us at [your email address] with your order details. Return the item in its original condition and packaging, so it can be reused or recycled responsibly.
Return Shipping Costs
Unless the product is faulty or damaged, return shipping costs are the customer’s responsibility. Choosing an eco-friendly shipping option helps us all reduce our environmental impact.
Refunds
Once we receive and inspect your return, we will process your refund using the same payment method within 14 calendar days.
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Original shipping costs are non-refundable, except when required by law.
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Refunds may be adjusted if the item has been used or damaged beyond what is necessary to inspect it.
Faulty or Damaged Items
If your order arrives damaged or defective, contact us immediately at [your email address] with a photo. We will cover the return shipping and either replace the item or issue a full refund.
Exceptions
For hygiene or safety reasons, some items cannot be returned once opened (e.g., personal care products). Any such items will be clearly indicated on the product page.
Sustainable Practices
We encourage you to reuse or recycle packaging when returning items. Every small action helps protect the planet. 🌱
Questions?
Email us at [your email address]—we’re happy to help!