Terms of service

Welcome to EcoHeaven.eu. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our site.

1. About Us

EcoHeaven is a Portuguese‑based startup committed to offering eco‑friendly and sustainable products. While we strive for accuracy and transparency, we acknowledge that we are a growing company and continuously improving our services.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have the consent of a parent/guardian to make purchases.

3. Products & Availability

  • We aim to provide accurate descriptions, images, and pricing of our products.
  • Availability may vary, and we reserve the right to discontinue or update products without notice.
  • All prices are listed in euros (€) and include VAT where applicable.

4. Orders & Payment

  • Orders are confirmed once payment is successfully processed.
  • We accept major payment methods as displayed at checkout.
  • EcoHeaven reserves the right to refuse or cancel any order in cases of suspected fraud or incorrect pricing.

5. Shipping & Delivery

  • We ship to Portugal, the EU, and other regions as specified on our website.
  • Delivery times are estimates and may vary due to external factors.
  • Customs duties or import taxes (if applicable) are the responsibility of the customer.

6. Returns & Refunds

  • Customers have the right to return products within 14 days of receipt, in accordance with EU consumer protection laws.
  • Returned items must be unused, in original packaging, and accompanied by proof of purchase.
  • Refunds will be processed once the returned product is received and inspected.

7. Sustainability Commitment

EcoHeaven is committed to reducing environmental impact through eco‑friendly packaging, responsible sourcing, and continuous improvement. While we are not perfect, we are dedicated to making progress toward sustainability.

8. Intellectual Property

All content on EcoHeaven.eu (including text, images, logos, and designs) is the property of EcoHeaven or its licensors and may not be used without prior written consent.

9. Limitation of Liability

  • EcoHeaven is not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
  • We do not guarantee uninterrupted or error‑free access to the website.

10. Privacy & Data Protection

We respect your privacy and handle personal data in compliance with the General Data Protection Regulation (GDPR). For details, please see our [Privacy Policy].

11. Governing Law

These Terms are governed by the laws of Portugal and applicable EU regulations. Any disputes will be subject to the jurisdiction of Portuguese courts.

12. Changes to Terms

EcoHeaven reserves the right to update or modify these Terms at any time. Changes will be posted on this page with the updated date.

13. Contact Us

For questions about these Terms, please contact us at:
📧 info@ecoheaven.eu