Terms of service

Last updated: 14/09/2025

Welcome to EcoHeaven (ecoheaven.eu). By accessing and using our website, you agree to these Terms and Conditions. Please read them carefully before making a purchase.

1. Company Information

EcoHeaven is an online store based in Portugal, dedicated to eco-friendly and sustainable products.

  • Business Name: EcoHeaven
  • VAT Number: 
  • Email: 
  • Phone: 

2. Scope of Application

These Terms & Conditions govern the use of ecoheaven.eu and apply to all purchases made by consumers worldwide.

For EU customers, we comply with EU consumer protection laws. For customers outside the EU, local laws may also apply.

3. Eligibility

By using our website, you confirm that you are at least 18 years old or have parental consent to make purchases.

4. Products and Availability

  • All products displayed on ecoheaven.eu are subject to availability.
  • We strive for accuracy, but product descriptions, images, and prices may contain errors.
  • EcoHeaven reserves the right to modify or discontinue products without prior notice.

5. Prices and Payment

  • All prices are listed in Euro (€) and include Portuguese VAT (IVA) where applicable.
  • International customers are responsible for any customs duties, local taxes, or import fees in their country.
  • Shipping costs are calculated and displayed at checkout.
  • Payments are processed securely via Shopify Payments, credit/debit cards, PayPal, and other accepted methods.

6. Shipping and Delivery

  • We ship orders worldwide.
  • Delivery times vary depending on destination. Estimated delivery dates are provided at checkout but are not guaranteed.
  • EcoHeaven is not responsible for customs delays or additional import charges.
  • Risk of loss passes to the customer upon delivery.

7. Returns and Refunds

  • Customers in the EU have the right to withdraw from their purchase within 14 days of delivery without giving a reason, in line with the EU Consumer Rights Directive.
  • To request a return, email us at [insert email] with your order details.
  • Returned products must be unused, in original packaging, and in resellable condition.
  • Refunds will be processed within 14 days after we receive and inspect the returned item.
  • For international customers, the right to return may vary depending on local laws. EcoHeaven will honor returns where legally required and, where possible, extend the same 14-day policy worldwide.
  • Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

8. Intellectual Property

All content on ecoheaven.eu (including images, product descriptions, designs, and logos) is the property of EcoHeaven or its licensors and may not be copied or used without permission.

9. Liability

  • EcoHeaven is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.
  • Our products are designed for everyday consumer use. EcoHeaven is not responsible for misuse.

10. Privacy and Data Protection

  • EcoHeaven complies with the General Data Protection Regulation (GDPR).
  • Your personal data is collected, processed, and stored securely to fulfill orders and improve our services.
  • Please review our Privacy Policy for details.

11. Governing Law and Jurisdiction

  • These Terms & Conditions are governed by the laws of Portugal.
  • Any disputes shall be resolved in the courts of Lisbon, Portugal, unless another jurisdiction is required by mandatory consumer protection laws.

12. Changes to Terms and Conditions

EcoHeaven reserves the right to update or modify these Terms & Conditions at any time. Updates will be posted on this page with the revised “Last updated” date.