Shipping policy
At EcoHeaven.eu, we’re dedicated to delivering your eco-friendly products safely, responsibly, and with minimal environmental impact. 🌿
🕒 Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Once your order is shipped, you’ll receive a confirmation email that includes tracking details (when available).
🌐 Shipping Rates
Shipping rates are automatically calculated at checkout based on:
- Destination country
- Package weight and dimensions
- Selected shipping method
- We currently ship to European Union countries, and selected international destinations outside the EU.
♻️ Eco-Friendly Commitment
We take sustainability seriously.
All our shipments use eco-conscious packaging, and whenever possible, we work with carbon-neutral logistics partners to reduce emissions.
🚫 Shipping Restrictions
Certain items may not be eligible for international shipping due to customs or import restrictions in specific countries.
If an order cannot be fulfilled for this reason, you will be notified and fully refunded.
📦 Customs, Duties & Taxes
For orders shipped outside the European Union, customs duties or import taxes may apply.
These charges are not included in the product price or shipping cost and are the responsibility of the customer.
❗ Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact us at info@ecoheaven.eu with your order number and relevant details.
We’ll coordinate with our shipping partners to find a suitable solution as quickly as possible.
💬 Questions
For any questions or clarifications regarding shipping, feel free to contact our support team: 📧 info@ecoheaven.eu
We’re always happy to help — and grateful for your choice to shop sustainably with us. 🌱